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SHIPPING POLICY

At Panda's Little Gifts, we are dedicated to delivering your orders in a timely and cost-effective manner. We take great care in packaging your items to ensure they arrive in perfect condition.

 

We offer standard and express shipping options to accommodate your needs. 

 

CANADA

Standard shipping is UNTRACKED lettermail; it can take up to a month to arrive in further provinces/territories. Usually 1-2 weeks in Ontario.

 

Express (or oversized) shipping will be shipped the most cost effective way, this may be via Canada Post, Chit Chats, or any other courier. Tracking is included, and can take 2-10 business days depending on location.

 

USA

To make things easier we have set shipping rates to all US states.

Depending on customs at the border your order may take anywhere from 4-10 business days to arrive on average.

 

EVERYWHERE ELSE
At this time we are not shipping out of North America via our website. 
If you would like to make a purchase please contact us via social media or purchase through our etsy shop.

 


Our customers' satisfaction is our top priority. If you have any questions about our shipping process, please feel free to contact us.

RETURN & EXCHANGE POLICY

We want you to be thrilled with your purchase from Panda's Little Gifts. If for any reason your order arrives damaged, we are here to help. Our return and exchange policy is designed to make the process as easy as possible for you. We accept returns and exchanges of damaged or error within 14 days of the purchase date,
 
Your satisfaction is important to us. If you have any inquiries regarding our return and exchange policy, please don't hesitate to reach out to us.

DELIVERY

We offer delivery in the Niagara Region.

At this time we offer FREE delivery over $20 to the following areas:

LINCOLN / WEST LINCOLN (-BEAMSVILLE & Area and SMITHVILLE & area) WAINFLEET, GRIMSBY, FONTHILL, and some parts of WELLAND 

 

There are delivery fees outside those areas, this includes: ST. CATHARINES, WELLAND, NIAGARA FALLS

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There are certain areas we are unable to deliver to, please reach out if you have any questions

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DELIVERY REQUIREMENTS

  • Orders must be pre-paid

  • Will only deliver to apartment building lobbies

  • Outside light must be on at night

  • Delivery spot must be protected from elements

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Please note: if for any reason our delivery driver feels unsafe in the area, they have permission to refuse delivery.

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Driver will either hand to resident or leave on porch (or specified location), if you request drop off and nobody is home, you assume all risk for stolen or damaged items due to nature.

PICK UP

We offer pick up in WAINFLEET & SMITHVILLE

 

Locations are under video surveillance.

 

WAINFLEET/WELLANDPORT

(located near Chippawa Creek Conservation Area L0R 2J0)

Address will be given once ordered.

Cash or e-transfer is accepted upon pick-up* or can be pre-paid online via website or square invoice  

*Custom/personalized orders require 50% deposit
 

SMITHVILLE

(located near Giant Tiger L0R 2A0)

Address will be given once ordered.

ORDER MUST BE PRE-PAID

 

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