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FAQ

  • What do the different shipping options mean?
    LETTERMAIL 🇨🇦 For small items (aka the majority of our products) like bookmarks, stickers, and pins; we ship these via Canada Post Lettermail for $2 This shipping option has NO TRACKING and can take up to 15 business days if you're in a further province/territory. ONTARIO on average takes about a week. USA SHIPPING 🇺🇸 We use a combination of Canada Post or Chit Chats (USPS) to deliver your items. Shipping is TRACKED and costs $6 CND (around $4.16 USD) PLEASE NOTE: Packages MAY get delayed at the border, and their may be customs fees (so far we haven't heard about anyone getting hit with customs, but it's always a possibility) If you need your package by a specific time please reach out, as there are a few faster options with an additional fee. AVERAGE delivery time is 7-10 business days SHIPPING UPGRADES 🇨🇦 For larger items (shirts, glasses, etc) or if you would like TRACKED shipping, it is $10-$20 depending on your location. FREE shipping is available on orders over $50 FREE SHIPPING OVER $50 🇨🇦 🇺🇸 Free shipping is fully tracked INTERNATIONAL SHIPPING At this time we do not ship internationally via the website. Please reach out to us via social media or purchase through Etsy. International shipping is around $15-$30 CAD (roughly $10-20 USD / £8-16 GPB / €10-20 EUR / ¥1642 - 3285 JPY)
  • Where do you ship to?
    At this time via the website we only ship to Canada and the USA If you are in a different country please reach out to us via Facebook or Instagram to purchase (please include your address/an address near you so we can give you an exact shipping cost) Or you can purchase on Etsy.
  • Where do you deliver?
    At this time we deliver to most of the Niagara Region. Including: Grimsby, Lincoln, West Lincoln, Wainfleet, Wellandport, St. Catharines, Welland, Fonthill, and parts of Niagara Falls
  • Where is pick up?
    We have a number of pick up options: WAINFLEET/WELLANDPORT near Chippawa Creek Conservation Area pick up anytime, cash is accepted (personalized orders require deposit) SMITHVILLE near Giant Tiger pick up based on availability, must be pre-paid in full BEAMSVILLE near at Senator Gibson Public School pick up based on availability, must be pre-paid in full ST. CATHARINES / THORALD meet at Brock University / Canada Games Park pick up based on availability: most Tuesdays (around the times of 4:30-6) or Saturdays (around the times of 12:30 - 2:30) , cash is accepted (personalized orders require deposit) Once your order is ready we will work with you to find a time/location that works best for pick-up / meet up. Wainfleet and Smithville addresses will be given after purchased (addresses may vary based on date chosen)
  • How does delivery work?
    1) Place your order via the website or social media 2) When your order is ready we will contact you to let you know when we will be delivering to your area and confirm this is fine with you. 3) Our delivery driver will drop your package off on your porch (or designated area), and take a photo. -Just like a food delivery service! IMPORTANT INFO: *There may be a delivery fee of $5-$10 depending on your area. *Orders over $60 will receive free delivery. *Delivery times/days is based on availability of our driver. *We are not responsible for stolen or weather-damaged items. We recommend having a door camera, and if your package is stolen we will assist you in filing a police report. *APARTMENT BUILDINGS / CONDOS We will ONLY delivery to the main lobby of your apartment. You can chose to meet us in the lobby or we can leave your package somewhere in the lobby you specify.

SHIPPING POLICY

At Panda's Little Gifts, we are dedicated to delivering your orders in a timely and cost-effective manner. We take great care in packaging your items to ensure they arrive in perfect condition.

 

We offer standard and express shipping options to accommodate your needs. 

 

CANADA

Standard shipping is UNTRACKED lettermail; it can take up to a month to arrive in further provinces/territories. Usually 1-2 weeks in Ontario.

 

Express (or oversized) shipping will be shipped the most cost effective way, this may be via Canada Post, Chit Chats, or any other courier. Tracking is included, and can take 2-10 business days depending on location.

 

USA

To make things easier we have set shipping rates to all US states.

Depending on customs at the border your order may take anywhere from 4-10 business days to arrive on average.

 

EVERYWHERE ELSE
At this time we are not shipping out of North America via our website. 
If you would like to make a purchase please contact us via social media or purchase through our etsy shop.

 


Our customers' satisfaction is our top priority. If you have any questions about our shipping process, please feel free to contact us.

PICK UP

We offer pick up in WAINFLEET & SMITHVILLE

 

Locations are under video surveillance.

 

WAINFLEET/WELLANDPORT

(located near Chippawa Creek Conservation Area L0R 2J0)

Address will be given once ordered.

Cash or e-transfer is accepted upon pick-up* or can be pre-paid online via website or square invoice  

*Custom/personalized orders require 50% deposit
 

SMITHVILLE

(located near Giant Tiger L0R 2A0)

Address will be given once ordered.

ORDER MUST BE PRE-PAID

 

DELIVERY

We offer delivery in the Niagara Region.

At this time we offer FREE delivery over $50 to the following areas:

LINCOLN / WEST LINCOLN (-BEAMSVILLE & Area and SMITHVILLE & area) WAINFLEET,  FONTHILL, and some parts of WELLAND 

 

There are delivery fees outside those areas, this includes: ST. CATHARINES, WELLAND, NIAGARA FALLS, GRIMSBY

There are certain areas we are unable to deliver to, please reach out if you have any questions

DELIVERY REQUIREMENTS

  • Orders must be pre-paid

  • Will only deliver to apartment building lobbies

  • Outside light must be on at night

  • Delivery spot must be protected from elements

Please note: if for any reason our delivery driver feels unsafe in the area, they have permission to refuse delivery.

Driver will either hand to resident or leave on porch (or specified location), if you request drop off and nobody is home, you assume all risk for stolen or damaged items due to nature.

RETURN & EXCHANGE POLICY

We want you to be thrilled with your purchase from Panda's Little Gifts. If for any reason your order arrives damaged, we are here to help. Our return and exchange policy is designed to make the process as easy as possible for you. We accept returns and exchanges of damaged or error within 14 days of the purchase date,
 
Your satisfaction is important to us. If you have any inquiries regarding our return and exchange policy, please don't hesitate to reach out to us.

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